Refund policy
CMRR Return and Refund Policy
Introduction
At CMRR, our goal is to ensure customer satisfaction while acknowledging the specific nature of digital goods. As our products are downloadable digital goods, we offer a return and refund policy that reflects the intangible nature of our products.
Refund and Return Conditions
-
Download Issues: If you encounter technical problems that prevent the correct downloading of the product, CMRR commits to solving these issues as quickly as possible. If we are unable to resolve the issue within a reasonable timeframe, you will be eligible for a full refund.
-
Damaged/Corrupted Product: In the event that a file is corrupted or not working, please contact us within 48 hours of purchase with detailed evidence of the issue. Upon verification, a replacement or a refund may be granted.
-
Accidental Purchase: If you have purchased a product by mistake and have not yet downloaded the file, you may be eligible for a refund. Please contact us within 24 hours of purchase to request an order cancellation.
-
Dissatisfaction: Given the intangible nature of our digital products, we cannot offer refunds based on dissatisfaction. We encourage our customers to carefully read the product descriptions before making a purchase.
Refund Request Process
To initiate a refund request, please contact our customer service at cmrr.customer@gmail.com with your order number, purchase details, and the reason for your refund request. Our team will assess your request and inform you of the next steps.
Exceptions
Please note that some sales may be marked as "final" or "non-refundable". These exceptions will be clearly indicated on the product sales page.
Policy Modifications
CMRR reserves the right to modify this return and refund policy at any time. Changes will take effect immediately upon their posting on our website.